Shipping policy

Order Processing & Dispatch All seafood orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. We conduct strict freshness and quality inspections for every seafood batch before cold-chain packaging to guarantee product quality prior to dispatch.

International Shipping & Delivery Time We offer worldwide international shipping for all seafood products. Standard international delivery normally takes 7–14 business days, depending on destination country, local logistics, and customs clearance efficiency. Expedited shipping is available as an optional upgrade at checkout to shorten transit time and better preserve seafood freshness.

Shipping Fees & Transparent Pricing All shipping costs are calculated in real time at checkout based on total order weight, insulated package size, and shipping destination. No hidden fees or extra surcharges will be applied. Customers can view the exact shipping cost before completing payment.

Customs Duties & Import Taxes International seafood shipments may be subject to import taxes, customs duties, VAT or quarantine fees charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please check your local seafood import and quarantine regulations before placing an order.

Professional Cold-Chain Insulated Packaging Seafood requires strict temperature control during transit. We utilise professional insulated coolers, ice packs and moisture-proof wrapping to maintain low-temperature conditions and reduce the risk of deterioration. Optional shipping insurance is available at checkout for high-value orders.

Delivery Inspection & After-Sales Support Please inspect your package immediately upon delivery. If you spot damaged outer packaging, package leakage or seafood spoilage, please take clear photos/videos and refuse to sign for the parcel, then contact our support team instantly. If quality issues or damaged goods are found after signing, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue and provide reasonable solutions including partial refund, compensation, or after-sales assistance.

Shipping Exceptions & Delays Delivery delays may occasionally occur due to customs inspection, bad weather, logistics congestion, or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays but will actively track and update order status for customers.

Customer Service If you have any questions about order processing, shipping methods, delivery progress, or customs and quarantine issues, please feel free to contact our customer support team. We provide fast and professional shipping consultation for all seafood orders.